Mazda Car Dealership in Caldwell, ID

I have purchased 2 CX-5's, a CX-50, CX-9 and the latest CX-90! Amazing experience and service every single time!!! We also service our other non Mazda cars here too!

I told them what I was looking for. It took a couple days, but they found it and made the deal. Great experience.

I wish I could provide a glowing 5-star review, but my experience here was not ideal. Drawn in by the radio ads, I chose this dealership first, hoping they could ease the stress of needing a new car quickly. Unfortunately, they did not. They refused to provide a price for the vehicle I was interested in until I drove 40 minutes into town and they had all my personal information. When they finally gave me a price, it was nearly double the fair market value. Despite their "discount" of a few thousand dollars, the price was still $5,000 more than I expected for a car that was in fair condition, not great. After seeing my disappointment, the salesperson knocked off another $1,000. With my $2,000 trade-in and down payment, we finally reached the fair market value. Exhausted, hungry, and stressed about my previous car breaking down, I was not in the best frame of mind and didn't ask enough questions. I take responsibility for that. The next day I was putting into a loan payoff calculator what I had agreed to pay for the car and my interest rate but the payments weren't coming up right, not even close. That's when it hit me I never saw a final price. How could I sign all those papers without someone pointing out to me what my actual loan amount would be? I went and grabbed my paperwork, they're it was. A number $4000 more than I had agreed to. A number I know I had never been told or shown. I looked through and found that the many "perks" I was told my used car was coming with were in fact not included. I paid royally for them. Like oil changes that are twice the cost of what they would be at my usual place. Not to mention I have to drive 40 minutes to get these oil changes because I live so far out of town. My only previous dealership experience was with a small-town dealer who was upfront and honest about everything. I can't say the same for this team. There was no informed consent here—just a series of unwelcome surprises. This felt like a common practice for them, which is disappointing. To anyone reading this, I hope you are in a better frame of mind to ask the right questions and that the dealership is more transparent with you. I hope buying your new car is exciting and fun. On a positive note, they did provide $35 in gas to get me home and promised to detail the car soon, which I look forward to because it has not been cleaned yet. I just want to get this car paid off as soon as possible so I can be out from under the debt I hadn't planned on and move past this bad day. Overall, it was a disappointing experience. I didn't walk away feeling like they looked at me as anything more than another sale and I hope for better treatment for future customers. I don't think they're bad people but I think they can do much better than they did for me.

Matt and Spencer were great, they worked with us and we ended up getting exactly what we wanted. I’ll definitely come back and recommend everyone else as well!

David, And team were great to work with. Thanks Team Mazda!!

It was the easiest car buying experience ever.

Quick and helpful!

Team Mazda was an amazing experience. Matthew was very helpful and guided me through the entire process of buying my 2023 CX-5. I loved my trade-in like a family member, but it was time to get something bigger with AWD. THANK YOU, TEAM MAZDA. I look forward to a long-lasting car/dealer relationship. Elaine T.

Excellent service.

Spencer was very helpful and informative.

First of all let me say, my salesman Matt Nielson has gone above and beyond my expectations. I am typically a little difficult to deal with when it comes to Automotive needs as I have nearly 20 years in the industry as a service manager and tend to question everything. Matt has followed up every time, was able to get me the vehicle I needed within my budget. Absolutely flawless experience. Matt truly made everything easy, and I would recommend him to anyone needing a new or used vehicle. I will stick with him for all my future purchases from here on out. I recently had to bring my 2019 Titan XD in for warranty (Team Mazda provided with my purchase) due to a rear main seal leak. My service advisor Patrik Andersson did an amazing job in getting me into a much-needed loaner vehicle, kept in contact with me as the repairs were performed and timeline on when it would be finished. Team Mazda followed through with everything they promise when a vehicle is purchased. Thank you for a great experience and for putting up with me! Justin-